People, process and technology; that’s what we’re all about.

computer chip

Our professional services are designed to help your business benefit from positive change and make your services more efficient via people, process and technology. We offer a range of key professional services, including business analysis, change management, process mapping and improvement, providing a valuable fresh perspective to help you breathe new life into your business and lay down the foundations for a brighter future.

Our proven experience working with leading businesses for over ten years and our unique combination of process application skills enables us to support your positive business change, driving efficiency through the optimal use of peopleprocess and technology.

Our key professional services:

Our customers come to us for many various reasons, but at the route of their needs is a requirement for a fresh perspective. As specialists in providing tailor made business and application services across multiple sectors, we take a consultative approach to find that perspective. We then work in transparent partnership with you to identify and eradicate waste in its many forms and to pinpoint the changes needed to add value to your business.

We help businesses who are:

  • Suffering during or since a business merger/acquisition or other structural change
  • Lacking in business or IT strategy
  • Feel that their processes are long and convoluted
  • Failing to engage staff
  • Struggling to put their good ideas for positive change into action
  • Not meeting business challenges effectively
  • Failing to complete a stalled project

Contact us about professional services

Business analysis

Your issue:
You know there’s a problem somewhere, or even that there are multiple problems in your business but locating them and even beginning to solve them just isn’t viable whilst continuing to run the business. You need change.

We’ve worked with many people in your situation before and we’ve learnt that before we do anything, we listen.

We respect that YOU are the expert in YOUR business – we will not bulldoze our opinions but instead, we establish a working partnership with you and will listen to your business objective, goals and areas planned for improvement, then offer our expert opinions, advice and solutions.

Our Solution:

You will be assigned an Evolve Business Analyst. A Business Analysis is someone that can independently help you analyse a business need or problem. They have a selection of tools and techniques that ensures they ask the right questions to clearly understand your business needs and requirements which can then be articulated in the right way depending on the stakeholder. They can also analyse complex business problems and establish the root cause.

Your Evolve Business Analyst will:

  • Differentiate between symptoms and problems
  • Use a methodical and effective approach to problem solving
  • Identify and resolve the root cause
  • Create business cases
  • Gather detailed business requirements
Duncan Burns, Business Analysts at Evolve-IT Consulting Ltd

Duncan Burns, One of our Business Analysts at Evolve

An independent Business Analyst that has no direct ties to your company is valuable; they make less assumptions and ask the questions that are sometimes deemed ‘simple’ or ‘stupid’ but gathering all the relevant data and information is vital in ensuring you make the right decisions.

Benefits to your business:

Mitigation of risk

  • Finding solutions to your business problems
  • Remove the ambiguity
  • Translate your business needs into effective solutions
  • Create a business case to determine the return of investment

  • High level of transparency through documentation
  • Develop the skills of your internal resources
  • Clear understanding of what the solution must deliver
  • Measure the final deliverables against the business case

  • Test deliverables against the original business requirements
  • The right solutions implemented to deliver improved business benefits

Change management

Listen, transform, enrich IT consultants Leicestershire

Your issue:

Change may have been imposed on your business and so was unavoidable. Or, you made the decision to make changes but people in the business are fearful as they feel they’re moving into the unknown and the preserved risks make them uneasy.

Our Solution:

A Change Manager will be assigned to you who can effectively manage your business change. The journey of change starts when ideas are generated and the scope of change make it challenging to keep the pace going. Our Change Managers can help both your organisation and your people through the journey by:

  • Managing the business demand for change
  • Developing the foundations required for change
  • Developing processes and procedures for managing change
  • Engaging with stakeholder
  • Implementing change
  • Reviewing the change


We can deliver the following benefits to you and your business:

  • Developing processes for managing the demand for change, to ensure you are doing the right thing at the right time
  • Communicating the message around business benefit ‘vs’ ease of implementation, allowing you to effectively priorities how your spend your finite amount of available cash
  • Engaging with stakeholders to communicate the message and benefits effectively to establish early engagement
  • Implementing change successfully and taking the people on the journey to remove the fear
  • Reviewing the change to ensure that the business benefits have been delivered

Change is successful if you can clearly identify the impact the change will have on your business in terms of your people, the business processes and your technology along with the business benefits the planned change can deliver. By establishing this clarity you can make clearer decisions on prioritising change and engaging with the right stakeholders at the right time to ensure that they are on board and the change is embraced.

The benefits to you and your business is that by managing change effectively, it reduces risk, improves compliance and delivers business benefits.

Process mapping & improvement

Innovative software solutions | LeicesterYour issue:

You are looking to identify waste in the business and to have more effective products, processes, services, and/or technologies. You may also want to improve and change the way you operate to become more ‘lean’ and drive improved efficiencies into your organisation.

You may want to do this through several ways, such as:

  • Continuous Process Improvement (CPI) – small incremental change
  • Large scale transformation – provides significant leaps in improvement
  • Radical efficiency – radical and revolutionary innovations

Our Solution:

Evolve will carry out a Process Mapping method – the recording and analysing of granular details of all of your processes under scrutiny to identify your current ‘as-is processes’. By analysing every aspect of these details we establish where process improvements can be made.

Process Improvement is often referred to as ‘Lean’ or ‘Six Sigma’, and is associated with high achieving corporate organisations, but in reality, process improvement/lean is available to everyone. The techniques and tools are generally cheap, simple to use and highly effective.


Process Mapping and improvement will support your business and streamline your operations, this will in turn give you:

  • Increased efficiency
  • More effective organisation
  • Higher profits
  • Improved customer satisfaction
  • Improved employee experience

Once you’ve engaged your staff to think about continuous process improvement and we’ve provided them with the correct tools and techniques, individuals will start to recognise where improvements can be made and bring benefits to your business themselves.



strategyYour issue:

Your strategy is poor and there is no planned route for the journey you are on. You are aware you are likely to get lost or not take the most effective decisions due to lack of strategy and direction.

You may be looking to scale your business through an:

  • Ambition to grow
  • Opportunity to grow
  • Capacity to grow

You know you need to have a plan as to how you are going to achieve your goals but do not have the capacity to build it.

Our Solution:

Strategy is about having a vision of where you want to take your organisation, then considering how you are going to achieve that vision through business planning. We would look at the following components in partnership with you to form a part of your strategy:

  • How are you going to develop your business?
    • Customer Relationships
    • Customer Segments
    • Channels to Market
    • Revenue Streams
    • Value Proposition
    • Key Activities
    • Key Partners
    • Key Resources
    • Cost Structure
  • How will your business/IT systems and processes support your Business Strategy?
  • How will you manage your finances and control costs?
  • Do you have the right Talent Management and Team Management in place to achieve your goals?


By engaging with Evolve on your business strategy, we can provide the following benefits to you:

  • A vision of where you want to take the organisation
  • A plan of how you are going to achieve that vision
  • An IT Strategy that is aligned to your Business Strategy
  • A management team that have clarity about the vision and objectives for your organisation
  • A culture that is working together to achieve your aspirations


Business Intelligence

Business Intelligence specialist

Business Intelligence specialist – Gabby Kooner

Your issue:

Having a complete view of how your business is performing is difficult. You’ve got many areas of performance you need to monitor like sales, financials, manufacturing, staff engagement etc. You can run individual reports for some of these and others may be accessed through manual processes. We all capture and hold a lot of data, but then sometimes it is difficult to use it in any meaningful way. Unfortunately, you end up spending a disproportionate amount of time requesting and producing these reports and would benefit from a solution that brings them all together in one place. After all, you need to spot those exceptions that might jeopardise your business.

All businesses need that vital bird’s eye view of how things are going, whether that’s a small business or a large corporate. Without a clear view, important results may be missed, along with opportunities.

Our solution:

The faster you can understand your data, the faster you can make decisions allowing your business to run better. So we start by assigning an Evolve Business Intelligence specialist to your account. Your BI specialist will then independently analyse what you need to achieve, as well as any issues you’ve been having. Evolve work with Microsoft Power BI, Tableau and QlikView amongst others, which are insight reporting solutions that allow you to see vital business reports relevant to your role all in a single dashboard, so you can see exactly where you are at a glance.

Through BI tools, your business analytics are delivered by pulling together hundreds of data sources and transforming them into simple dashboard reports which can be published or shared throughout your business.

Benefits to your business:

  • Transform data into a reportable format for management and the wider business
  • Stay in control 24/7 with an interactive dashboard and real time view of your business
  • Reduce risk as you see problems occurring sooner and take appropriate action quickly
  • Quickly identify comparison trends and make fast decisions for improvement
  • Pull together real time data from your ERP, CRM, Google analytics, Excel, Social Networks, and IoT devices
  • Improve efficiency, reduce meetings, receive the gift of time!
  • Keep track of employees performance and issue communications off the back of their performance

The 8 Wastes

‘The 8 Wastes’ listed below identify the symptoms and benefits of removing waste in all its forms from your business. Ask yourself how many wastes you recognise from this list and if you need help in removing them.

1. Skills Misuse – The waste of untapped human potential


  • Jobs not aligned to employee skills
  • Employees not seen as process experts
  • Employees experiencing a lack of empowerment
  • Lack of employee engagement in the workplace
  • Employees not involved in new process/product design

Benefits of removal

  • Better workforce retention
  • More productive work force
  • Higher performing workforce
  • Increased staff retention
  • More fulfilled and happier employees
  • Improved operational efficiency

2. Motion – Resources wasted by movement that does not add value


  • Office or shop floor appears chaotic
  • Time spent looking for the tools of the task
  • Teams fail to meet targets
  • Unexplained product damage

Benefits of removal

  • Higher performing workforce
  • Increased staff retention
  • More fulfilled and happier employees
  • Improved operational efficiency 

3. Waiting – If you are waiting, no work is being done therefore no value is being added


  • Increased inventory
  • Deadlines not being met
  • Equipment not utilised effectively
  • Over- ordering by clients to reduce delivery times
  • Long lapsed time to task completion over actual task time
  • Product sat idle between tasks

Benefits of removal

  • Workforce more productive
  • Reduced over-ordering and smoothing of demand
  • Better customer experience
  • Better team relationship
  • Reduced inventory
  • Reduced lead times
  • Reduces risk of product damage
  • Customer receives goods quicker

4. Transportation – The movement of work


  • Lost time through product movement
  • Reduced availability of resources
  • High damage rate to stored products
  • Product not available when and where required

Benefits of removal

  • Reduced resource usage
  • Reduced damage/loss
  • Reduced costs

5. Inventory – Applied to stocks of finished goods, stocks of raw materials or of partially made product moving through a process


  • Cluttered environment
  • High cost of obsolete stock
  • Contamination of raw material
  • High component losses
  • Lack of available space

Benefits of removal

  • Less cash held in inventory
  • Reduced damage/loss
  • Products available more quickly
  • Reduced costs
  • Cleaner, safer working environment

6. Over Processing – When poor process design creates unnecessary activity


  • Complex tasks which are difficult to train
  • Multiple data sources
  • Simple tasks take a long time
  • Overtime required to complete tasks

Benefits of removal

  • Increased accuracy
  • Reduced overtime costs
  • Increased productivity
  • Simpler training

7. Over production – Making more than is required by the next process. Making it easier than is required or making faster than is required


  • Poor information or product flow
  • Excess inventory
  • Quality issues
  • Long lead times
  • Increased labour costs

Benefits of removal

  • Reduced inventory
  • Reduced production costs
  • Improved quality
  • Improved production times

8. Defects and rework – Any activity involved in correcting defects


  • High level of customer complaints
  • ‘Fire fighting’ culture and activities
  • High cost of quality
  • Untrusted or unmeasured KPI’s

Benefits of removal

  • Increased quality
  • Increased customer satisfaction
  • Improved reputation
  • Better market share
the 8 wastes

Tailor-made solutions

We offer bespoke, tailor-made business and application services, offering a consultative approach to help you drive your business forward. We can work closely alongside you to identify and remove waste to cut costs without compromising on quality whilst saving you time and money. Examples of businesses that benefit from our professional services include companies that have experienced seismic change recently in the form of mergers, acquisitions and other structural changes, companies lacking in robust business or IT strategy, those that need to streamline their processes, engage staff and customers more effectively, implement ideas more convincingly and overcome their business challenges more successfully.

Identify the root cause of your issues

If you know your business has a problem that is stifling growth but are struggling to identify exactly what the problem is, we can assist you. We don’t bulldoze our opinions, but instead aim to create a working partnership with you where you and other key stakeholders are listened to closely. We only offer our expert opinions, advice and solutions once we have heard all about your objectives, aims and areas earmarked for improvement.

A dedicated business analyst

As part of our professional services, we assign a dedicated Evolve Business Analyst to you, who uses a series of tools and techniques to understand your challenges and identify ways to help you resolve any issues. No matter how complex your business problems may seem, we have the expertise and experience needed to identify the root cause and outline effective solutions. Your analyst will work with you to differentiate between problems and symptoms and gather together all the necessary data and information they need to support your decision-making process. There are many different advantages attached to our professional services, including the mitigation of risk, removing confusion and uncertainty, increase transparency and helping you enhance in-house skills.

A clearer outlook

We can help you gain a clearer vision of your business direction, create a detailed plan on how to meet your objectives, design an IT strategy that seamlessly works alongside your business strategy and help you improve your workplace culture to ensure all concerned are cooperating to help you reach your goals. Whether you need professional advice on removing chaos and applying order to your organisation, meeting targets, increasing performance and staff retention, reducing absenteeism, meeting deadlines and making the most of all your internal resources, we can come to your assistance.

To find out more about our professional services, call 0116 298 7460 or send an e-mail to